SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Homelandya (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://homelandya.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Couldn’t be happier with the purchase! Loving this seat, my dog is obsessed with it too. I’ve had my dog run around the car for such a long time, the pup is just always so excited for a walk he cannot handle car rides even to the nearest dog park. This always caused near-accident situations and I kinda even had anxiety because of that. Now the problem is over! Firstly, it’s so lightweight, easily portable. You don’t have to worry about it losing its shape after washing – just give it a few hours and it’ll be just as new. The design looks reach because of the color choice and combination of fabrics. Easily installed, very secure. Would recommend to buy something with higher walls if you have a bigger dog, but it’s just the perfect size for us.
This product is PAWsome! I have a small car and my tiny doggie who just cannot sit still while on a car ride. I’ve tried some of the sets but none seem to work: the material was weird, the size was off, the safety was just not there. But this one is just what me and my pup need. The bed fits right into my backseat, and the pup is secured. No more worries for the little one. The material is so fluffy, and the leather looks boujie. It’s super easy to wash, and it returns to its shape quite fast after the wash. Sometimes my dog uses it just as a bed, he seems to fall asleep right away. Totally recommend!
If you want your furry baby to be safe in a car – you will like this product. Awesome design, pleasant material, and the customer service – everything’s on point. At first I wasn’t sure how safe it would be for my dog, because there seem to be no safety straps, but my pup is surely secured and we had no safety problems so far. And I recommend buying black one for sure: if you’re lazy like me and don’t want to wash it after 1-2 rides – go for the black. Surprisingly couldn’t find many black ones out there in the market. 5 stars!
My dog loves his little car seat. He’s 10 pounds and just settles in comfortably when we get in the car.
Super soft and the perfect size for our puppy. Washes well too!
Perfect fit
This is a snuggly soft seat, just perfect for your spoiled princess or prince. My dog just loves jumping in and sitting in this chair.
Loving this product! The best thing about it is it being black: even if it has some dirt, it still looks presentable and you don’t have to wash it over and over again. Also the leather part is easy to wash, but the padding is great as well in that sense.
Works great for me and my little Chihuahua, we’re both safely secured in our seats. No more crazy car rides with dogs all over the place.
Awesome product, would buy another one for my other dog
Very good
Great for all pets!
Had a bit of trouble drying it evenly – the filler is a bit hard to spread after the wash, good otherwise
Recommend this one, will buy again once mine will wear off.
Nice quality for the price
Made my life easier and my dog’s life safer.
My dog gets scared when we ride for a walk, especially when the speed bumps are on the way, he just jumps from the seat and starts running around the car, causing me to have massive anxiety. Now the problem is gone.
Surprised how well the seat worked out, thought it was just a fancy-looking thing to have in your car, but it’s actually quite helpful.
Maybe my dog is too active, or maybe the material is off – not sure, but after a few months had to change it due to it not being presentable anymore
Got recommended this product by my fellow dog owners, don’t regret buying it. Looks great, feels nice, easily washable. However, the leather lost its original look after several washes, but that’s not a major problem
Arrived on time, satisfied so far. Will make an update if something will be off.
Lovely material
Very snuggly
My furry family members love it! Even my baby tried to get into it
Great not having to worry about your dog running around in the car
Nice
Gave in a try a few months ago, still in good shape
Been searching for a black one for a long time, looks great. Wish it was a bit bigger as my dog’s legs are out when he’s stretching, other than that – awesome
Washes well, looks cute, great quality
Amazing product
Perfect for my lil pup
Wish I’d bought it sooner, can’t imagine my rides without it
Had to buy a second one for my second dog, as they keep fighting over it
Stunning
Will buy again
Fluffy, comfy, cute just as expected.